Privacy policy

Last updated: October 21, 2025

Raw Honey Project (“we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, interact with our content, or make a purchase. By using our services, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

• Contact information such as your name, email address, phone number, billing address, and shipping address.
• Payment information such as card details and other payment information, which are processed securely by Shopify and payment providers.
• Order and account information such as products purchased, items viewed, items placed in your cart, returns, exchanges, and account preferences.
• Device and usage data such as IP address, browser type, operating system, cookie data, and how you interact with our site.
• Communications that you send us, including customer support messages, email inquiries, and feedback.
• Marketing interactions such as email opens, link clicks, and responses if you sign up for marketing or newsletters.

We consider any information that can identify you or reasonably be linked to you as personal information.

2. How We Collect Information

We collect personal information in several ways:

• Directly from you when you place an order, create an account, fill out a form, or contact us.
• Automatically through cookies, pixels, and similar technologies when you browse or interact with our site.
• From third parties such as payment processors, shipping carriers, and Shopify, which supports our online store.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including payment, shipping, and order confirmations.
• Provide customer support and respond to your questions or requests.
• Send updates related to your orders and account.
• Send marketing communications when you have opted in, which you can opt out of at any time.
• Improve and optimize our website, products, and overall customer experience.
• Detect, prevent, and investigate fraud or other security issues.
• Comply with legal obligations and enforce our terms and policies.

4. How We Share Information

We may share your personal information with:

• Shopify to host our online store, process payments, and manage transactions. You can learn more about how Shopify handles personal information by visiting their privacy policy and consumer privacy resources.
• Service providers that help us operate our business, such as payment processors, email service providers, analytics tools, and shipping carriers.
• Advertising and analytics partners such as Google and Meta, which help us understand site traffic and deliver relevant ads for our products.
• Legal and regulatory authorities when required to comply with laws, regulations, court orders, or to protect our rights or the rights of others.

We do not sell personal information. In some cases we may use your information for targeted advertising or retargeting, which you can opt out of as described below.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, keep your cart working correctly, analyze how visitors use the site, and support advertising for our products. You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how our website functions for you.

6. Targeted Advertising and Opt Out

We may use your information to show you ads that are more relevant to your interests, including retargeted ads on other websites or platforms.

You can adjust your advertising preferences or opt out of some targeted advertising by using tools provided by platforms such as:

• Google Ads settings
• Facebook and Instagram ad preferences
• Industry opt out tools such as the Digital Advertising Alliance

You can also opt out of our marketing emails at any time by using the unsubscribe link in the email or by contacting us.

7. Do Not Track

Some browsers offer a “Do Not Track” signal. At this time, we do not change our data collection or use practices in response to these signals.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These can include the right to:

• Request access to the personal information we hold about you.
• Request that we correct or update inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational limits.
• Opt out of marketing communications and certain types of targeted advertising.
• Request a copy of your personal information in a portable format, where required by law.

To exercise any of these rights, please contact us at info@rawhoneyproject.com. We may ask you to verify your identity before fulfilling your request.

9. Data Retention

We keep personal information only for as long as needed to fulfill the purposes described in this Privacy Policy or as required by law. The exact length of time may vary depending on the type of data and how it is used, such as maintaining order records for accounting and legal purposes.

10. Children’s Privacy

Our website and products are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

We are based in the United States, and your personal information may be processed in the United States or other countries that may have different data protection laws than your country of residence. Where required, we use appropriate safeguards, such as standard contractual clauses, to help protect your information when it is transferred.

12. Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information as best we can.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Raw Honey Project
Email: info@rawhoneyproject.com